Refund and Cancellation Policy

Refund and Cancellation Policy

At Polstar Fans, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Refund and Cancellation Policy carefully before placing your order.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

• Orders cancelled within 24 hours of placement are eligible for a full refund.
• Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, please contact our customer support team with your order details.

Returns

We accept return requests under the following conditions:

• The product is damaged during transit.
• The wrong product has been delivered.
• The product has a manufacturing defect.

To be eligible for a return:

• The request must be made within 7 days of delivery.
• The product must be unused and in its original packaging.
• All accessories, manuals, warranty cards, and invoices must be returned along with the product.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.